Our policy lasts 14 days from receiving your boots. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
We, Jbootssupply cannot be held liable if the boots do not fit, we will always communicate with our customers that it is down to you, the customer, to try the model of boot on prior to purchasing from us as we are an online store. All stock is manufactured by household organisations such as; Nike, Adidas, Puma etc, therefore, you, as the customer, should be capable of knowing your size prior to purchasing items from us. We will not accept returns if the boots do not fit you, as they are all manufactured by these brands and quality assured before sent out.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will accept returns for items sold which are described as new and do not come as described, although we hope this will never happen as we dedicate our time to ensure the item is correct and described correctly in the items description. Returns will also be accepted if you were to receive an incorrect item, again we will strive to ensure this does not happen, but a mistake from time to time may happen due to human error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund appears back into your account.
If the payment is still now showing in your account, contact your bank. There is often some processing time before a refund is sent.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Used items (if applicable)
Unfortunately Used items can not be refunded. The condition of all Used boots can be show on the photographs provided on each individual item, as well as the description. We also ensure we describe items sufficiently covering all details possibly caught by the camera and describe these in the description and show the photos in the stock pictures for each pair. If any small details are missed, this will be because they are very small and cannot be picked up by the camera and will not effect the performance of the boot. Should you require and further close up photos, please don’t hesitate to email email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.